Sunday, Nov. 6, 2022
Today, we were supposed to be lunching at Wise (a favourite winery) at Eagle Bay, with a friend we haven’t seen for so many years that we’ve lost count and who was flying in from Melbourne for the occasion, and others. Supposed being the operative word.
Jetstar intervened. They’re so good at messing people around that they regularly win gold at the dumfuckery Olympics. We know Jetstar very well, as it is one of the very few options on the Perth-Bali air route. We wish it was one of many options, because if it were, we wouldn’t fly with them.
Lunch in rare and much valued company, overlooking the Indian Ocean on latitude nearly 34 south, was denied at the eleventh hour by Jetstar cancelling its Melbourne to Perth flight on Saturday morning. An email arrived at the traveller’s virtual address after business hours on Friday notifying the cancellation. It was by then too late to make alternative arrangements through Jetstar.
This is not an unusual situation. Everyone understands that problems arise from time to time that require rescheduling or cancellation of services of all sorts. Airlines are particularly prone to such events, aircraft being temperamental bits of machinery.
When temperamental aircraft are managed – mismanaged – by negligently dismissive corporate bosses, these problems are magnified. Jetstar seems to regard failure to perform as a key performance indicator.
Like many other outfits (Australia Post is a separate Australian example) Jetstar is still in the throes of the covid emergency. It shouldn’t be. The fact that it is, lies in its inability to manage anything much at all, not the novel corona virus.
Put simply, if it doesn’t have enough aircrew, cabin crew, and ground handling staff to maintain schedules it might want to (for revenue purposes) then it should design ones that will match the airline’s capacity to provide service.
Unfortunately, as it continually demonstrates, Jetstar is best of all at providing shocking disservice.